Refund Policy

Last updated: 22 July 2026 · Version: 1.2

1. Overview

Epic Transformations sells tokens that you use to generate AI-powered videos. This policy explains when refunds are available and how they are processed. Payments are handled by Freemius, our Merchant of Record, who manages billing on our behalf.

If you are a consumer in the EU or the UK, you also have a statutory right to withdraw from a purchase of digital content within 14 days. For digital content that is supplied immediately, this right ends once supply begins, where you have given your express consent to immediate supply and acknowledged that you lose the right of withdrawal. In our token model, this means the right of withdrawal ends in respect of each generation at the moment that generation is performed; tokens you have purchased but not yet used remain refundable. This policy works together with the buyer terms of Freemius as Merchant of Record, and nothing in it limits any mandatory consumer right you have under the law of your country of residence.

2. Unused Tokens — Eligible for Refund

If you have purchased tokens and have not used any of them to generate videos, you may be eligible for a full refund of that purchase. To request a refund for unused tokens, contact our support team (see Section 6 below) with your account email and the details of your purchase.

We will review your request and, if your tokens remain fully unspent, issue a refund through Freemius.

3. Used Tokens — Non-Refundable

Tokens that have already been spent to generate videos are non-refundable. Each video generation consumes real server processing and third-party API costs (AI models, text-to-speech, video rendering) that cannot be recovered once the job has run. Where you have a statutory right of withdrawal, it ends in respect of a generation at the moment that generation is performed, on the basis of your consent to immediate supply (see Section 1).

If a generation fails due to a confirmed error on our side, the tokens reserved for that generation are automatically returned to your balance. You can still contact support if you'd like us to investigate the underlying cause or to discuss further remedies, without prejudice to any statutory remedy you may have as a consumer.

4. Subscription Plans

You may cancel your subscription at any time using the “Manage / Cancel subscription” option in your account or billing settings, or by contacting our support team. Cancellation stops future renewals; you will not be charged again. Tokens already granted for the current billing period remain in your balance and can still be used in accordance with our Terms of Service.

Tokens that were already used before the cancellation request are non-refundable. We do not generally refund partially used billing periods, except where a refund (including a proportionate refund for the unused part of the period) is required by mandatory consumer law of your country of residence. You may contact support to discuss your situation.

5. How Refunds Are Processed

All refunds are processed by Freemius, our Merchant of Record. Approved refunds are initiated by our team in the Freemius Developer Dashboard. The refund amount will be returned to your original payment method within the timeframe set by your bank or card issuer (typically 5–10 business days).

When a refund is processed, the corresponding tokens are removed from your account balance. Your balance will never go below zero as a result of a refund.

Refunds are limited to unused tokens. Once credits are consumed they are non-refundable, because the underlying service has already been delivered — the generation has run and the associated processing and third-party costs have been incurred. This mirrors the buyer terms shown to you by Freemius as Merchant of Record at checkout, and nothing in it limits any mandatory consumer right you have under the law of your country of residence.

6. Requesting a Refund

To request a refund, contact us at: [email protected]

Please include your account email address, the date of the purchase, and the number of tokens you are requesting a refund for. We aim to respond within 2 business days.

7. Your Statutory Rights

This policy sets out our standard refund practice. It does not limit any mandatory right you have as a consumer under the law of your country of residence, including any statutory right of withdrawal and any right to a refund that cannot be excluded by contract. Where mandatory consumer law gives you a greater right than this policy, that law applies.

8. Changes to This Policy

We may update this Refund Policy from time to time. The date at the top of this page indicates when it was last revised. Where a change materially affects your rights, we will give you advance notice and a reasonable opportunity to reject the change by closing your account before it takes effect. Your continued use of the Service after the changes take effect constitutes acceptance only to the extent permitted by applicable law. Changes to this Refund Policy are otherwise handled in the same way as changes to our Terms of Service.